Customer Effort Score (CES) is a metric used to gauge the ease with which customers interact with a company and resolve their issues. This article covers the historical context, importance, methodology, applications, and much more.
Detailed exploration of Monthly Recurring Revenue (MRR), its historical context, types, key events, formulas, and importance for SaaS and subscription-based businesses.
Learn about Net Promoter Score (NPS), a metric that measures customer loyalty and predicts the likelihood of customer referrals. Understand the calculation, usage, and significance of NPS in business.
Quarter-over-Quarter (QoQ) Growth measures a company's growth by comparing financial results from one quarter to the previous quarter. This metric is crucial for analyzing short-term performance and trends within a fiscal year.
An in-depth exploration of Monthly Active Users (MAU), a crucial metric used by companies to measure user engagement, including its definition and business applications.
