Call Routing

  • 3 Posts
  • 1 Sections
  • 1 Types
August 31, 2024 4 min read Definitions
Automatic Call Distribution: Telephony System for Efficient Call Routing
Technology Telecommunications Customer Service ACD Call Routing Customer Support Telecommunications Technology Call Center Operations
Automatic Call Distribution (ACD) is a telephony system that automatically routes incoming calls to available agents or operators, enhancing customer service efficiency and productivity.
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August 31, 2024 4 min read Definitions
IVR: Interactive Voice Response System
Technology Telecommunications IVR Interactive Voice Response Telecommunications Customer Service Call Routing
IVR (Interactive Voice Response) technology interacts with callers and gathers information before routing the call.
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August 31, 2024 4 min read Definitions
NANP: North American Numbering Plan - Standardization and Efficient Call Routing
Telecommunications North America Infrastructure Telephony Numbering Plan Standardization Call Routing NANP
A comprehensive overview of the North American Numbering Plan (NANP), including historical context, types, key events, importance, applicability, examples, and related terms.
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