An Account Manager oversees customer accounts, ensuring satisfaction and fostering continued business. This role involves maintaining and expanding key client relationships.
A Bank Manager is responsible for overseeing the operations and administration of a bank branch, ensuring compliance with regulations, managing staff, and enhancing customer satisfaction.
A comprehensive overview of credit policy, its importance, components, and strategic implications for businesses in determining credit terms for customers.
The Customer Journey encompasses the entirety of experiences that individuals have with a brand, from the moment of initial awareness through post-purchase interactions.
A Customer Success Manager is a role focused on ensuring customers achieve their desired outcomes while using the company's products or services.
Inside Sales Representatives are sales professionals who engage with prospective and existing clients through phone calls, emails, and online interactions, rather than traditional face-to-face meetings.
Relationship Banking focuses on maintaining long-term relationships between banks and customers, emphasizing personalized service, advisory support, and a deep understanding of customers' business needs.
A detailed overview of the role of a Sales Representative, including definitions, types, responsibilities, historical context, and more.
A Sales Script is a predefined guide that sales representatives use during sales calls to ensure consistent and effective communication with potential customers.
A comprehensive guide to understanding the soft sell technique in sales, characterized by a low-pressure approach aimed at building long-term relationships.
An in-depth look at the practice of up-selling in business, encouraging customers to purchase higher-end products.
Upselling is a sales technique where customers are encouraged to purchase higher-end products, upgrades, or add-ons to generate more revenue.
Upselling is a sales technique where a seller encourages the customer to purchase a more expensive item, upgrade, or add-on to increase the overall value of the sale.
Client Focus entails a company policy, philosophy, or mission aimed at being responsive to client needs, fostering client relationships, and driving client service and innovation.
Overselling refers to the act of continuing a sales presentation after the customer has already agreed to make a purchase, potentially causing the customer to reconsider and cancel the order.
Understanding over-selling: its meaning, disadvantages, and real-world examples. Learn how over-selling can affect customer relationships and sales strategies.
