ITSM

IT Service Management (ITSM): Managing IT Services to Meet Business Needs
Comprehensive guide to IT Service Management (ITSM), covering historical context, types, key events, methodologies, importance, applicability, examples, and related terms.
ITIL: A Set of Practices for IT Service Management
An in-depth look at ITIL (Information Technology Infrastructure Library), a comprehensive set of practices for IT service management (ITSM), its historical context, types, key events, models, and its significance in the business and IT world.

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