IVR

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  • 1 Types
August 31, 2024 3 min read Definitions
Auto-Attendant: An Automated Call Management System
Information Technology Telecommunications Auto-Attendant Automated Call System Call Management IVR Telecommunications
An auto-attendant is an automated system that answers calls with a prerecorded message and directs them to the appropriate extension.
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August 31, 2024 4 min read Definitions
Interactive Voice Response (IVR): Automated Telephony System
Technology Telecommunications IVR Automated Systems Customer Service Telecommunications Voice Recognition
An automated telephony system that interacts with callers through voice and keypad inputs, often used in customer service, banking, and various business applications.
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August 31, 2024 4 min read Definitions
IVR: Interactive Voice Response System
Technology Telecommunications IVR Interactive Voice Response Telecommunications Customer Service Call Routing
IVR (Interactive Voice Response) technology interacts with callers and gathers information before routing the call.
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