The Office of Government Commerce (OGC) is an office of HM Treasury established to help government departments and other public sector organizations deliver the best value for money through standards on best practice in procurement, project management, and service management.
Service Desks encompass a broad range of user support services, often including Help Desk functions but adding elements like IT asset management and service request fulfillment.
An in-depth exploration of the activities involved in delivering and managing services to meet customer needs.
